Cancellation Policy

 

At (Company Name) ("we," "our," or "us"), managing (Website Name), we treat user ("you," "your") privacy as a top priority. We’re committed to giving you a smooth and worry-free shopping experience. We understand that sometimes plans change—and when that happens, we want to make the cancellation process as simple and fair as possible.

Who Can Use This Policy

This cancellation policy is for all customers who place orders on (Website Name). When you place an order, you agree to the terms laid out here. We recommend reviewing this policy before placing or requesting to cancel an order.

When Can You Cancel Your Order?

You may cancel your order only if it hasn’t moved into processing or packaging. Once your order is packed or shipped, we won’t be able to cancel it. However, feel free to reach out to our support team, and we’ll do our best to help you with the next steps.

To check your order status, please reach out to us via email at (mention email) for a quick update.

How to Cancel an Order

If your order is still eligible for cancellation, here’s how you can request it:

Contact us at (mention email) with your order number and reason for cancellation.

Make sure to send your request before the order enters the packing or shipping process.

During peak times such as festivals or sales periods, the cancellation window might close faster—so it’s best to contact us as soon as possible.

What Happens After You Cancel?

If your order cancellation is accepted:

• We’ll initiate a refund to your original payment method.
• Your refund will typically reflect within 5 to 7 business days, depending on your bank or payment gateway.
• You’ll receive a confirmation email from us once the refund is in process.
• If there’s a delay, our support team is always ready to assist and provide updates.
   

Orders That Cannot Be Cancelled

We aim to be as flexible as possible, but please note:

Orders already under processing, packed, or shipped cannot be canceled.

On rare occasions, we may decline a cancellation request if the order is flagged as ineligible at checkout, in which case we’ll let you know immediately.

Policy Changes

We may update this policy from time to time without prior notice to improve service or stay compliant with updated standards. Any changes will be posted on this page, and the latest version will apply to all orders going forward.

Need Help?

Have a question or need help with a cancellation request? Just email us at (mention email). Our team is here to ensure your experience with us stays positive, simple, and fair.